REPRINTS AND EXCHANGES

Last updated: September 11, 2026

This policy applies to orders from Asencion Asplund d/b/a Ace Made (“Ace Made,” “we,” “us”). Contact: [email protected] | 510 N 4th St, Watseka, IL 60970.

Ace Made products are print-on-demand (POD). Because items are made to order, we do not offer change-of-mind cash refunds. Eligible issues are handled by exchange or reprint only, as described below.

What qualifies

Within 14 days of delivery, you may request an exchange or reprint if:

• The print is defective (e.g., major misprint, peeling, or production error);
• You received the wrong item or design; or
• The item arrived damaged in transit (include clear photos of the product and packaging when possible).

Normal POD print variance (slight color shift from mockups, minor placement differences, garment blank variation) is not a defect.

How to request

Email [email protected] with:

1. Order number
2. Photos of the issue
3. Description of the problem

We will review and, if approved, arrange an exchange or reprint. We do not provide cash refunds for change of mind, wrong size selected at checkout, or preference changes after production has started.

Lost packages

If a package is lost in transit, contact us after the carrier’s tracking shows an unresolved delay. After a carrier search window, we will arrange a reprint or exchange when appropriate.

Chargebacks

If you file a payment dispute, we may provide the processor with order, fulfillment, and shipping records.

Contact

[email protected]
Asencion Asplund d/b/a Ace Made
510 N 4th St, Watseka, IL 60970